She is the president and founder of the Inside of Excellence™, based in Northbrook, IL.Elena has over twenty years of experience in HR, customer service, sales and training. During her experience with Fortune 500 companies, Elena was instrumental in developing and nurturing key relationships with well known Fortune 100 consumer product companies. Elena was also the owner of a successful beverages company introducing and marketing imported beverages into the Midwest.Elena’s passion for customer service created the drive to form the Inside of Excellence™. Her seminars and personal coaching have provided numerous businesses and professionals on how to unlock and use the gifts they have to provide the highest level of service to external or internal customers.Areas of Expertise: * Customer Service, sales and operations * Improving relationships between departments * Overcoming fears in presentations * Re-energizing department and individualized goals through team building and communicationsTarget Audience:Companies who want to achieve excellent service for their customers starting from the inside to achieve profits on the outside.Top 3 Reasons to hire Elena as a speaker and coach: * Elena will listen to her clients needs and work with them before and after her presentation. She does this to assist each participant in moving forward and achieving what value they can bring to their internal and external customers. * Elena has a unique way of using everyday situations to engage and connect with her audience. * Organizations can immediately implement procedures and become more successful and profitable.Program Titles: * 1st Class Service * Do you know who your customers are? * Empower your Inside clients to achieve outside profitability * Open Your Gifts – Explore and embrace your undiscovered giftsContact a speaker booking agent to check availability on Elena Carlson and other top speakers and celebrities.