Roy is a member of the… * International Customer Service Association * National Speakers Association * International Federation for Professional SpeakersAuthor of the popular books, Never Beat the Boss at Horseshoes… and The Care and Keeping of Customers, Roy is a sought-after keynote speaker and seminar leader. He brings an entertaining, informative and inspirational perspective to each audience he addresses. His “helping you have fun helping your customers” approach to customer service gets results, and his catalog of customer-service products keeps the message fresh!Roy’s unique ability to inspire, educate and inform an audience result from a background of career successes, ranging from being a juvenile probation officer in suburban Washington, D.C., to a top producer in the Johnson and Johnson family of companies, to General Manager of a plastics manufacturing facility. He is a United States Marine Corps veteran, a recovering marathon runner, and an Optimist Club “Boy of the Year” in the 8th grade!Since founding Roy Lantz Seminars (then known as Human Resource Dynamics) in 1986, Roy has worked with organizations and individuals from South America to Australia, from Europe to the Caribbean. A Marine Corps veteran, Roy lives outside Atlanta in Marietta, Georgia, with his wife BonnieContact a speaker booking agent to check availability on Roy Lantz and other top speakers and celebrities.